1
Patient has teleconsultation with the doctor or requests for medication top-up.
2
Doctor e-prescribes via WellAway platform (HSA-approved e-Pharmacy system).
3
Pharmacy staff prepares the medication and arranges for delivery.
4
Medication is delivered to patient’s address (MOH-compliant delivery standards).
5
Verification via a 5-digit PIN is carried out before the medication is handed over to the patient.
6
Pharmacy staff provides medication counselling when required.
