Your Ultimate

Virtual-Health Buddy

(Major updates coming on 8 December 2023)

1

Never run out of medicines!
Running low on supply?
Refill your Medications and Supplements

2

Professional advise anytime, anywhere
In-app Teleconsultations
with Doctors and Pharmacists

3

Simplify medical bills
One-stop bill payments in-app, and track delivery status of your orders

4

Trusted medical knowledge library
Access health articles curated by medical professionals and writers

5

Master your Medicines
Instant access to Pharmacist, learn to make the best use of your medicines!

6

Your reliable pocket-pharmacy
Shop for at e-store for pharmaceutical-grade medical supplies (Coming soon)

I would like to chat with a professional pharmacist, what do I do?

  • Go to “Profile” > “Contact Us” and a pharmacist will attend to you.
  • For video call scheduling, you may also look for WellAway Pharmacy under “Recent Doctor” and click “Make an appointment”

How do I request for a prescription refill?

  • Under “Prescription”, choose the prescription you wish to refill and click “View Prescription Detail”, then select “Refill”
  • If you would like to request for medications that you have not taken before, please reach out to WellAway pharmacists under “Profile” > “Contact Us”

I have requested for a prescription refill, why have I not received my medicines?

  • Your doctor will need to approve your request and advise you on payment before your prescription can be delivered.
  • If you have already made payment and yet to receive your parcel, please reach out to WellAway pharmacists under “Profile” > “Contact Us”

How do I arrange for video call with my doctor?

  • Under “Recent Doctor”, choose a doctor and click “Make an appointment”.
  • At the scheduled time, enter “Appointment” and select “Join Meeting”

I have a hardcopy prescription, can I get supply through your app?

  • Yes you can! Please reach out to WellAway pharmacists under “Profile” > “Contact Us” and we will advise you on the process